Frequently Asked Questions

Welcome to the Paris Boutique FAQ page. Here you will find answers to common questions about orders, payments, shipping, returns, and customer support.

General Questions

What is Paris Boutique?

Paris Boutique is an online fashion store offering women's clothing and accessories for everyday wear, special occasions, and seasonal styles.

Where is Paris Boutique located?

Business Address:
1125 Main St, Delano, CA 93215, United States

How can I contact you?

• Phone: +1 661-725-1236
• Email: info@parisboutique.store

What are your business hours?

• Monday – Saturday: 10:30 AM – 7:00 PM
• Sunday: 10:30 AM – 4:00 PM
• Time Zone: (GMT-08:00) Pacific Time

How fast do you respond to messages?

We respond to all customer inquiries within 24 hours during business hours.

Orders

How do I place an order?

Simply select your products, add them to your cart, and proceed to checkout with your shipping and payment details.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

Can I cancel or change my order?

Orders can only be changed or canceled before they enter processing or shipment. Once processed, changes are no longer possible.

Payments

What payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro

When is payment charged?

Payment is charged at the time your order is placed and successfully processed during checkout.

Is my payment secure?

Yes. All payments are processed through secure payment systems to protect your information.

Shipping

Where do you ship?

We currently ship within the United States only.

What is your order processing time?

Orders are processed within 1–2 business days (Monday to Saturday) after payment confirmation.

What is the order cut-off time?

Orders placed after 5:00 PM , Pacific Time (GMT-08:00),on public holidays, will be processed on the next business day.

Opening Hours:
Monday - Saturday: 10:30 AM–7 PM
Sunday : 10:30 AM– 4PM

How long does shipping take?

After processing, delivery typically takes 3–5 business days. Delivery times are estimates and may vary due to carrier delays or external factors.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

Will I get tracking information?

Yes. Once your order is shipped, tracking details will be sent via email when available.

Returns & Refunds

What is your return policy?

Items may be returned within 30 days of delivery if they are unused, unworn, and in original condition.

How do I request a return?

Contact us with your order number and reason for return. If needed, include photos of the item.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is incorrect, damaged, or defective.

How long do refunds take?

Refunds are processed after inspection and typically take 10 business days to appear in your account after approval.

Can I see at a glance  return and refund ?

We accept returns within 30 days of purchase. Items must be unworn and in original condition.

Return Cost: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. 
Product Condition : Only new products ( This includes products that are unopened in original packaging or have never been used)
Return method: By Mail
Return label : Customer's responsibility
Restocking Fee: No Cost
Refund processing time: Within 10 business days

Products

Are product images accurate?

We try to display products as accurately as possible. However, slight color variations may occur due to device settings.

Are items always in stock?

Availability may change without notice depending on inventory.