Refund policy

Thank you for shopping with Paris Boutique.

We want you to be satisfied with your purchase. If you are not completely happy with your order, this Refund & Return Policy explains the conditions for requesting a return or refund.

At glance Return and refund policy

We accept returns within 30 days of purchase. Items must be unworn and in original condition.

Return Cost: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. 
Product Condition : Only new products ( This includes products that are unopened in original packaging or have never been used)
Return method: By Mail
Return label : Customer's responsibility
Restocking Fee: No Cost
Refund processing time: Within 10 business days

 

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original tags, labels, and packaging.
  • Not show signs of use, washing, alteration, or damage caused by the customer.
  • Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items marked as non-returnable on the product page
  • Personal care items where applicable for hygiene reasons

How to Request a Return

To begin a return request, please contact our customer support team with:

  • Your order number
  • The reason for the return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, you will receive return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to our mistake.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include clear photographs and your order number so we can review the issue and provide an appropriate solution.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 10 business days for your financial institution or payment provider to process the refund after it has been issued.

Exchanges

We do not guarantee direct exchanges. If you would like a different item, size, or style, you may return the eligible item and place a new order, subject to availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they have entered processing or shipment. Once an order has shipped, it cannot be canceled and must follow the standard return process if eligible.

Contact Information

Store Name: Paris Boutique
Address: 1125 Main St, Delano, CA 93215, United States
Phone: +1 661-725-1236
Email: info@parisboutique.store
Opening Hours:
Monday - Saturday: 10:30 AM–7 PM
Sunday : 10:30 AM– 4PM
Time Zone: (GMT-08:00) Pacific Time